LF Audio | Help Center

Support and Warranty

basic

The Support tab in the AuralSync app is your in-app hotline to LF Audio. From a single screen you can:

  • File a warranty / RMA request for a registered device.
  • Chat with LF Audio support directly.
  • Track the status of every request you've submitted.

The Support tab is the 4th of 5 bottom tabs. Tap it to open.

Note

The Support tab requires you to be signed in. If you tap Support while signed out, the app shows a one-tap sign-in card. See Account and Sign-In for the sign-in workflow.

Filing a Warranty / RMA Request

  1. Open the Support tab.
  2. Tap New request at the bottom of the screen.
  3. Choose the device you are filing about from the dropdown. Only devices registered to your account appear here.
  4. Pick the request type and describe the issue. Include photos or videos if relevant; the app lets you attach images directly from your camera roll.
  5. Tap Submit.

You'll see your request appear in the Support tab's list immediately, with a status badge (Submitted, In Progress, Awaiting Reply, etc.). LF Audio typically responds within one business day during regular hours.

Tip

If your device isn't in the dropdown, it hasn't been registered to your account yet. Pair it with the app first, then tap the cloud-upload icon at the top of its monitoring screen. See Account and Sign-In > Registering a Device.

Chatting with LF Audio

Every RMA request becomes its own chat thread. Inside an active request:

  • New replies from LF Audio appear at the top of the conversation.
  • Type your reply and tap send to add to the thread.
  • Attachments (photos, videos, screen recordings) can be added at any point.
  • The chat history is kept even after a request is resolved, so you can refer back to past advice.

Replies sent to you appear as system notifications if you've enabled the Chat Replies notification toggle in Settings > Notifications.

Notification Preferences

To get notified when LF Audio replies, or when a warranty request changes status, enable notifications in the Settings tab:

Toggle Notifies you about
Firmware Updates New firmware available for one of your paired devices
Chat Replies A reply on one of your RMA requests or support chats
Warranty & Return Updates Status changes on your RMA requests (Submitted to In Progress to Resolved)

These can all be enabled or disabled independently. The app requests system-level notification permission the first time you enable any of them.

Tracking Your Requests

The Support tab shows your full request history as a list. Each row shows:

  • Device the request is about
  • Short summary of the issue
  • Current status badge
  • Date submitted

Tap a request to open its detail page with the full chat history and any tracking information (for example, the shipping label number if a return has been authorized).

What If I Need Help With a Device I Haven't Registered Yet?

If you can't pair the device, or it isn't behaving well enough to register, use the public support channels:

Reference the serial number or order number when contacting support so we can pull up your unit's history.

Privacy

Your support tickets are private to your LF Audio account. Only you and LF Audio staff working on your request can see them. Chat content and attachments are stored securely and used solely to resolve your request.