LF Audio support is handled over live chat and email, and every channel reaches the same team. Pick whichever is easiest for you.
Before you reach out: many common questions are already answered in the product guides across this Help Center, including each product's Troubleshooting article. If you still need a hand, use any channel below.
Live chat on the website
Open lf-audio.com and click the chat button to start a live conversation with LF Audio. Send your question along with any photos, and a team member will reply in the same window. If you leave before we answer, we follow up by email so you never lose the thread.
Live chat in the AuralSync app
If you have the AuralSync app installed, open the Support tab (the 4th tab along the bottom) and start a chat from the top of the screen. It is the same live chat, tied to your account, so your full history stays with you across devices. You will need to be signed in. See Support and Warranty in the App for the complete walkthrough.
Prefer email? Write to support@lf-audio.com (or contact@lf-audio.com, which reaches the same inbox). Include your order number or your device serial number so we can pull up your history and help you faster.
We typically reply within one business day during regular hours.
Warranty, Returns, and Refunds
For a warranty claim, return, or refund, the fastest path is the customer portal at app.lf-audio.com, or the Support tab in the AuralSync app. Both walk you through your order, the issue, and any photos or video, then send return instructions if the request is approved. For the full policy and what is covered, see Warranty & Returns.
Related
- Warranty & Returns: what is covered and how to file a claim
- Support and Warranty in the App: the in-app live chat and RMA workflow
- Account and Sign-In: sign in to enable the app Support tab