LF Audio | Help Center

Contact Support

basic

LF Audio support is handled over live chat and email, with phone call-backs available on request during business hours, and every channel reaches the same team. Pick whichever is easiest for you.

Before you reach out: many common questions are already answered in the product guides across this Help Center, including each product's Troubleshooting article. If you still need a hand, use any channel below.

Live chat on the website

Open lf-audio.com and click the chat button to start a live conversation with LF Audio. Send your question along with any photos, and a team member will reply in the same window. If you leave before we answer, we follow up by email so you never lose the thread.

Live chat in the LF Audio app

If you have the LF Audio app installed, open the Support tab (the 4th tab along the bottom) and start a chat from the top of the screen. It is the same live chat, tied to your account, so your full history stays with you across devices. You will need to be signed in. See Support and Warranty in the App for the complete walkthrough.

Email

Prefer email? Write to support@lf-audio.com (or contact@lf-audio.com, which reaches the same inbox). Include your order number or your device serial number so we can pull up your history and help you faster.

Note

We typically reply within one business day during regular hours.

Phone call-backs

There is no direct phone number to call, but we do talk to customers by phone. If your question is easier to sort out on a call, start a live chat on the website during business hours (Monday to Friday, Pacific Time) and ask for a call. A team member will check who is free and call you back if someone is available. Call-backs are not offered on weekends.

Warranty, Returns, and Refunds

For a warranty claim, return, or refund, the fastest path is the customer portal at app.lf-audio.com, or the Support tab in the LF Audio app. Both walk you through your order, the issue, and any photos or video, then send return instructions if the request is approved. For the full policy and what is covered, see Warranty & Returns.