LF Audio | Help Center

Delete Your LF Audio Account

basic

You can delete your LF Audio account at any time. It is the account you sign in with in the LF Audio app.

There are two ways:

Deleting the app from your phone does not delete your account.

Delete it in the app

  1. Open the app.
  2. Open Settings (the gear at the top right of the app).
  3. Find the Account section at the top.
  4. Tap Delete account. It is under View my sessions.
  5. A message lists what is deleted and what is kept. Read it.
  6. Tap Delete account to confirm. To stop, tap Cancel.
  7. Keep the app open while it works. This can take a little while.
  8. You see "Your account has been deleted."

Don't see Delete account? Then you are not signed in. Sign in with the same email, Google or Apple account you used before. Then do the steps again. See Where to Sign In.

Did it fail? The app shows a message and a Retry button. Check your internet. Then tap Retry.

Delete it by email

Can't use the app? Email us.

  1. Write to contact@lf-audio.com.
  2. Send it from the email address on your account.
  3. Ask us to delete your LF Audio account.

A person on our team will delete it. We only do this for email from your account's address. From any other address, we ask you to delete it in the app.

What is deleted

  • Your LF Audio account and sign-in, with your email address and name.
  • All recording sessions saved to your account.
  • The devices in your account, with their names and channel names.
  • Your notification settings, and the code we use to send notifications to your phone.
  • Usage data saved with your account.
  • The summary we use to choose offers.

Your video recordings are on your phone, not with us. Deleting your account does not touch them.

What we keep

The app shows you the first two before you delete.

  • Warranty requests. We keep them with no set end date.
  • Support chats, with their photos and videos. We keep them with no set end date.
  • Error reports. We delete each one 90 days after it reaches us.
  • Connection Diagnostics. We delete each one 7 days after it reaches us.
  • Your base station's log, if it was shared. We delete it 24 months after it was sent. It is no longer linked to your account.
  • A note of the offers we sent you, and which you opened. It has an account number, but no name or email. We keep it with no set end date.

Want any of these deleted? Email contact@lf-audio.com. For the base station log, tell us your Log ID if you have it. You find it in Settings > Privacy.

Delete some data, not your account

To stop the app sending data, turn off the switches in Settings > Privacy.