The System Info screen provides real-time diagnostic information about your BassWatch. Use it to check signal quality, verify firmware versions, and confirm the link is healthy. Open it from the menu (long-press the screen or tap the gear), then select System Info.
Diagnostic Fields
| Field | Description | Typical Values |
|---|---|---|
| Model | Device model identifier | BassWatch |
| Firmware | Currently installed firmware version | e.g., 1.0.0 |
| Hardware | Hardware revision of the BassWatch | e.g., 1.0 |
| Manufactured | This watch's manufacture date | e.g., 2026/7/1 |
| Battery | The watch's own battery charge level | e.g., 82% (Charging) |
| Connection | Current link status | Connected / Reconnecting / Connecting |
| Signal | Wireless signal strength from the base station | Measured in dBm (see Signal Quality below) |
| Messages TX | Total messages sent to the base station since power-on | Increases continuously during normal operation |
| Messages RX | Total messages received from the base station since power-on | Increases continuously during normal operation |
| Channel | Current wireless channel | 1-11 |
| Frequency | Wireless frequency for the current channel | 2412-2462 MHz |
| Ch. Hopping | Whether automatic channel hopping is supported | Yes (base station firmware 3.0.0+) or No |
| Encrypted | Whether encrypted communication is active | Yes or No |
| Free Memory | Available system memory | Higher is better |
The dynamic fields (Battery, Connection, Signal, Messages TX/RX, Channel, Frequency, Free Memory) update automatically every 2 seconds while the screen is open. To leave the screen and return to the menu, swipe right or tap the title.
The Manufactured row above is this watch's own manufacture date. The base station's identity and firmware versions (its model, hardware, CPU firmware, build date, name, and so on) live on the separate Base Info screen, not here. See Menus and Settings.
Reading the Diagnostic Fields
A few fields are worth understanding before you act on what you see:
- Battery is the watch, not the car: the Battery field is the BassWatch's own charge level. Your vehicle's voltage is the Volts monitoring view, measured by the base station. They are two different numbers.
- TX and RX counters reset on power-on: both counters start at 0 each time the BassWatch powers up. A low count simply means the device booted recently.
- Encrypted reflects the pairing setting, not a live status: it shows whether the base station enabled encrypted communication when this watch was paired to it, so it does not change while connected. If it reads No, the base station paired without encryption; re-pairing (Advanced > Forget Base) only changes it when the base station itself has encryption enabled.
- Disconnected behavior: when the BassWatch is not connected, the Signal value is stale (it holds the last reading) and Ch. Hopping shows No because the base station's capability information is not available. Treat both as undefined while disconnected.
- Messages RX as a link-quality signal: if Messages TX keeps climbing but Messages RX is stalled, the link has dropped in the receive direction. This is often an earlier warning sign than the Signal field, which only refreshes when a packet is received.
- Channel can change on its own: when channel hopping is active, the base station may move the link to a quieter channel mid-session, so the Channel field changes. This is normal.
Signal Quality
The Signal field shows the received signal strength from the base station in dBm (decibels relative to one milliwatt). This is a negative number; closer to 0 means a stronger signal. The screen shows the dBm value itself; the bands below are an approximate guide for interpreting it.
| Signal Strength | Quality | Notes |
|---|---|---|
| Stronger than -55 dBm | Excellent | Very close range, ideal |
| -55 to -67 dBm | Good | Reliable connection |
| -67 to -78 dBm | Fair | Generally reliable, may have occasional delays |
| Weaker than -78 dBm | Weak | May experience intermittent disconnections; move closer to the base station |
If you see Fair or worse readings and you cannot move closer, common 2.4 GHz interference sources to consider: an active microwave oven nearby, a neighboring WiFi access point on the same channel, USB 3.0 devices and cables (a known 2.4 GHz emitter), and Bluetooth audio devices in the same cabin. Moving the base station's antenna away from these, or changing the base station's WiFi channel from the LF Audio AuralSync app, usually helps.
As a wrist-worn device, the BassWatch moves around, so its signal strength naturally varies as you change position relative to the base station. Brief dips as you move are normal; the automatic channel scanner and reconnection keep the link stable.
Message Counters
The TX (transmitted) and RX (received) counters help diagnose communication issues:
- Healthy operation: both counters increase steadily. TX rises every few seconds (keepalive pings, info requests). RX rises frequently as the base station sends telemetry.
- TX increasing but RX stalled: the BassWatch is sending but not receiving. The base station may be out of range or powered off.
- Both counters stalled: the wireless link is not active. Check the connection status.
Channel and Frequency
The BassWatch communicates on a specific channel (1-11), each corresponding to a frequency in the 2.4 GHz band. The automatic channel scanner selects the channel with the strongest signal from the base station. If channel hopping is supported (base station firmware 3.0.0 or newer), the system can switch to a better channel when interference is detected; the Channel and Frequency shown here reflect the active channel at that moment.
When to Check Diagnostics
- After pairing: verify signal strength and confirm the connection is healthy
- When experiencing disconnections: check signal strength and the message counters
- Before contacting support: note the firmware version, hardware version, signal strength, battery level, and encryption status
- After a firmware update: confirm the new firmware version is installed
If the signal strength is consistently weak, try moving closer to the base station or repositioning the base station's antenna to reduce the distance or remove obstructions between them. See Troubleshooting for more connection-issue solutions.