Overview
Connecting the AuralSync app to your WVC base station uses Bluetooth, and your phone will ask for a pairing code the first time you connect.
That code is unique to your base station. It is not printed on the box, it is not a default like 0000 or 1234, and there is no code on a sticker. Your knob is where you read it.
This is the code for pairing your phone to the base station. Your knob does not need a code to talk to the base. Knobs and bases pair to each other automatically during setup, covered in the Quick Install Guide.
Where to find your pairing code
The knob reads the code from the base station and shows it to you.
- Long press the knob to open the menu.
- Rotate to Base Info and press to open it.
- Rotate down to BT Pin.
The six digits shown are your pairing code.
Base Info only appears in the menu when your knob is currently connected to a base station. If you do not see it, or you open it and see "Not yet connected", the knob has lost its link to the base. Bring the knob within range and wait for it to reconnect, then try again. If it still will not connect, see Troubleshooting.
Pairing your phone
- Power on the base station and make sure the knob is connected to it.
- Read the six-digit code from Base Info > BT Pin as above.
- Open the AuralSync app and let it find your base station.
- Your phone shows a Bluetooth pairing request asking for a code.
- Enter the six digits and confirm.
Your phone remembers the pairing, so you only do this once per phone.
What else Base Info shows
The same screen is useful when contacting support, because it identifies your exact unit and what it is running.
| Item | What it tells you |
|---|---|
| Model | Which base station you have |
| Hardware | The hardware revision of that unit |
| Built | The date your unit was manufactured |
| Uptime | How long the base has been powered on |
| Unique ID | The identifier support uses to look up your unit |
| CPU 1 FW / CPU 2 FW | The firmware versions currently installed |
| Name | The name assigned to this base station |
| BT Pin | Your Bluetooth pairing code |
| Home WiFi | The network the base is joined to, if any |
If you contact support about a base station, quoting the Unique ID and the firmware versions from this screen saves a round trip.
Common problems
The app cannot find my base station
Check that the base station is powered and that Bluetooth is enabled on your phone. If your knob is showing volume changes, the base is running.
My phone asks for a code but the knob does not show Base Info
Base Info is hidden until the knob is connected to a base station, because the code lives on the base and the knob only relays it. Get the knob reconnected first. The Quick Install Guide covers pairing a knob to a base.
The base station disappeared from Bluetooth after a firmware update
A firmware update can clear the stored pairing. Remove or forget the base station in your phone's Bluetooth settings, close the AuralSync app fully, then reopen it and pair again using the code from Base Info > BT Pin.
Can I change the pairing code?
No. The code is generated once by your base station and stays the same for the life of the unit. There is no menu option to change it.